After informing them of the problem immediately I got this reply today.
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Please return the unused or faulty items item to the
address below quoting:
·
Reason
for return
·
Your
name
·
Returns
number
Please make sure you obtain a FREE certificate of
postage from the post Office if you are not sending items back tracked (we
do not pay for recorded, special delivery or courier charges only standard 2nd
class postage and then only if we are sending out replacement goods).
If you have ordered incorrectly or prefer other items we
will refund the items so you can reorder.
Please note: unwanted items can only be returned within 14
days of receipt by retail customers only (non Business sales)
Please note: please check the items are still under
warranty. A returns number does not guarantee a replacement for out of
warranty items.
All items must be returned in the condition they were
sent (including packaging) without being defaced or written on.
We are not able to arrange for collection of any goods once
they have been delivered.
Regards
Ultraleds Ltd
Returns department
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I replied to that "you must be joking, it's a faulty LED bulb costing £3.33, just pop a replacement in the post.
They then replied;-
----------------------------------------------------------------------------------------------------------------
Hi,
We do not get credit from items not returned so neither does the
customer unfortunately.
Regards
Ultraleds
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Well they won't be getting any credit from me either, or any more orders for anything else.
If you need anything LED wise avoid Ultraleds Ltd.
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